Support
The fastest way to reach us is Contact Support in Clipper AI's Settings. The email draft includes the account ID, plan, app version, device model, operating system version, and timestamp that we usually need to reproduce a problem. You can review the message and diagnostics before sending it.
For product suggestions, choose Send Feedback in Settings. If you cannot open the app, email info+clipperai@agiapplications.org.
To help us troubleshoot faster, include:
- What you were trying to do
- What happened and what you expected
- Clear steps to reproduce the problem
- Whether it affects import, processing, captions, the editor, export, publishing, sign-in, or purchases
- The approximate time the problem occurred
- The source duration and format, without attaching private footage unless we ask for it
Common Questions
My video will not upload or import. Keep Clipper AI open while a large local upload completes and confirm the device has a stable connection. For a web link, make sure the URL is public, supported, and opens without a separate login. If the problem continues, use Contact Support and include the source type, duration, and file format.
Processing is taking longer than expected. Long or high-resolution sources need more time to upload, transcribe, analyse, and render. The project screen shows its current stage. Leave the app connected and check again shortly; active server jobs continue even if the screen changes.
The suggested clips or crop are not right. AI suggestions are a starting point. Open a clip to adjust timing, framing, captions, highlights, and other edit settings before export. If subject tracking consistently misses the same type of footage, send feedback with a description of the shot.
A caption word is wrong. Open the transcript editor, select the word, and correct it. Review names, numbers, and specialist terms before publishing because automatic speech recognition may mishear them.
I subscribed but premium features are still locked. Open the paywall and tap Restore Purchases, then make sure you are signed in with the same Apple Account used for the purchase. If access is still missing, use Contact Support and include the purchase date and product shown on your receipt. Do not send payment-card information.
How do I cancel my subscription? Subscriptions are managed by Apple. Cancel in your App Store account settings under Subscriptions. Cancellation takes effect at the end of the current billing period. Refund requests are handled by Apple.
Why did an unsaved project disappear? Completed projects that are not saved expire after the countdown shown in the app, currently six days. Save a project if you want to retain it in your library, and export finished clips you need to keep.
How do I disconnect a social account? Open Account, choose Social accounts, and disconnect the account. You may also revoke Clipper AI from the social platform's own connected-app settings.
How do I delete my account? Open Account in Clipper AI and choose Delete account. This permanently removes the account and associated active content, subject to limited legal, security, backup, and transaction-record retention described in the Privacy Policy.
Where can I download Clipper AI? Download Clipper AI on the App Store.
We typically respond within 1-2 business days.