Privacy Policy

1. Introduction

At Voice AI, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our voice-based AI application. By downloading, accessing, or using our application, you consent to the data practices described in this policy.

2. Information We Collect

2.1. Account Information

Email address and authentication details during signup
User profile information provided during registration
Device identifiers through Firebase Authentication
User preferences and application settings

2.2. Voice and Conversation Data

Voice recordings during interactions with the AI
Transcribed text from your voice inputs
Conversation history and context
Voice patterns for improved recognition (optional)

2.3. Usage and Technical Data

Interaction metrics (frequency of use, features accessed, duration)
Device information (model, operating system, language settings)
Firebase-generated device ID and installation identifiers
Application performance and crash reports
IP address and general location data (not precise geolocation)
Log data (timestamps, error reports, system activities)

2.4. Payment and Subscription Information

Apple ID information related to subscriptions
Transaction records and purchase history
Subscription status and renewal information
Payment information (managed and stored by Apple)

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our voice AI services
Speech Recognition: To process and respond to your voice commands and inquiries
Personalization: To customize responses based on your usage patterns and preferences
Account Management: To create and manage your user account and verify your identity
Subscription Management: To process payments and manage subscription services
Communications: To respond to your requests, provide support, and send service-related notifications
Analytics and Improvement: To analyze usage patterns and enhance the functionality of our application
Security: To detect, prevent, and address technical issues and fraudulent activities

4. Data Storage and Processing

Your voice data processing occurs in the following manner:

Voice inputs are temporarily processed to convert speech to text
Voice recordings are stored only if you explicitly opt-in for service improvement
Transcribed text may be retained for conversation continuity and personalization
Data is encrypted during transmission and storage using industry-standard encryption protocols

We may share your information with:

Service Providers: Third-party vendors who help us deliver specific functions of our service (speech recognition, cloud hosting, analytics)
AI Technology Partners: Companies that provide the underlying AI technologies used in our application
Payment Processors: Apple handles all payment processing, and we receive only limited transaction information
Legal Compliance: When required by applicable laws, regulations, legal processes, or governmental requests
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
With Your Consent: When you explicitly agree to the sharing of your information

We do not sell your personal information to third parties.

6. Firebase Usage

We use Google Firebase for the following purposes:

Authentication: To securely manage user accounts and login processes
Device Identification: To associate your account with your specific device
Analytics: To collect anonymized usage data for improving our service
Crash Reporting: To identify and fix technical issues within the application
Cloud Storage: To securely store user preferences and settings

Data collected by Firebase is subject to Google's Privacy Policy.

7. Apple Subscription and Payment Information

Our application uses Apple's in-app purchase system for subscription management:

Payment information is collected and stored directly by Apple, not Voice AI
We receive limited information about your subscription status, purchase history, and Apple ID
Subscription management, including cancellations and refunds, is handled through your Apple ID account settings
Apple's handling of your payment information is subject to Apple's Privacy Policy

8. Your Privacy Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data by contacting our support team
Data Portability: Obtain and reuse your data for your own purposes
Opt-Out: Control email communications and voice data collection through app settings
Consent Withdrawal: Withdraw previously given consent for specific data processing

To exercise these rights, please contact us through our support email or in-app support features.

9. Data Retention and Deletion

We retain your information as follows:

Account information is stored until you request deletion
Conversation history is retained according to your settings (options to auto-delete after certain periods)
Voice recordings (if opted-in) are kept for a maximum of 90 days for service improvement
Technical logs are retained for troubleshooting purposes for up to 30 days

To request complete deletion of your data, contact our support team. We will process your request within 30 days, subject to any legal retention requirements.

10. Children's Privacy

Our service is not intended for use by individuals under the age of 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your residence where data protection laws may differ. We implement appropriate safeguards to protect your information and ensure compliance with applicable laws.

12. Security Measures

We implement robust security measures to protect your information:

End-to-end encryption for data transmission
Secure storage solutions for voice data and transcripts
Regular security audits and vulnerability assessments
Strict access controls limiting internal access to user data
Employee training on data privacy and security practices

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through:

In-app notifications
Email communications
Posting the updated policy on our website/application

Your continued use of our service after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info+voiceai@agiapplications.org
In-App Support: Settings > Help & Support > Contact Us

Last Updated: May 15, 2025