Support

For support or product questions, please use the Help section in the app or email us at info+snowy@agiapplications.org.

To help us troubleshoot faster, include:

• Your device model
• Your iOS version
• Your app version, shown at the bottom of Settings
• Whether the issue is related to run tracking, run detection, resort maps, conditions, friends or crews, live location, replays, offline maps, notifications, or purchases
• The date and resort of the session involved, if the issue is about a specific run
• Clear steps to reproduce the issue, if possible

Common Questions

A run wasn't recorded, or my vertical looks wrong. Snowy detects runs from your device's location and elevation data, which can be affected by tree cover, weather, terrain, and cold-weather battery behavior. Make sure Snowy has location access set to "Always" so tracking continues while your phone is in your pocket, and check that Low Power Mode isn't limiting background activity.

My friends can't see me on the map. Live location sharing is off unless you turn it on. Check that "Share live location" is enabled in Settings, that you have accepted each other as friends, and that you have location access granted.

I subscribed to Snowy Pro but the features are still locked. Open Snowy Pro and tap Restore Purchases, and make sure you're signed in to the same Apple Account used for the purchase. If it still doesn't unlock, email us with the date of purchase.

How do I cancel Snowy Pro? Subscriptions are managed by Apple. Cancel anytime in your App Store account settings under Subscriptions. Cancellation takes effect at the end of your current billing period. Refund requests are handled by Apple.

Can I get my data out? Yes. You can export any run as a GPX file, and export your full account data, from the Your Data section in Settings.

A Note on Safety

Snowy is a tracking and planning tool, not a safety device. It does not detect falls or contact ski patrol. Always follow resort signage and closures, confirm conditions with the resort, and ride within your ability.

We typically respond within 1-2 business days.