Support

The fastest way to reach us is Support/Feedback in the app's Settings. That composer attaches your account ID, device model, OS version, and app version automatically, which is usually what we need to reproduce a problem. If you would rather write to us directly, email info+3dmockup@agiapplications.org.

To help us troubleshoot faster, include:

• Your device model
• Your iOS, iPadOS, or macOS version
• Your app version, shown at the bottom of Settings
• Your account ID, shown in the Support/Feedback screen
• Whether the issue is related to the editor, exporting, AI generation, the community, the shop, sync, or purchases
• Clear steps to reproduce the issue, if possible

Common Questions

My artwork looks stretched or sits in the wrong place on the product. Artwork is projected onto the product's printable area, so a design with an unusual aspect ratio will be fitted to that area rather than cropped. Use the flat 2D canvas to check placement precisely, then switch back to the 3D view to confirm.

My export failed or came out blank. Exports render the scene as it currently stands, so the model has to finish loading first. Wait for the product to appear in the editor, then try again. Large video exports take longer on older devices; leave the app in the foreground while it renders.

I subscribed but premium features are still locked. Open the premium screen and tap Restore Purchases, and make sure you're signed in with the same Apple Account used for the purchase. If it still doesn't unlock, email us with the date of purchase.

How do I cancel my subscription? Subscriptions are managed by Apple. Cancel anytime in your App Store account settings under Subscriptions. Cancellation takes effect at the end of your current billing period. Refund requests are handled by Apple.

I bought credits and they haven't appeared. Credit purchases are one-time and are applied to the account you were signed in to. Make sure you're signed in to the same account, then reopen the app. If they still don't appear, email us with the date of purchase.

Can I use the app without an account? Yes. The editor works fully as a guest. An account is needed only for syncing across devices and for the community and shop features, and you can link an account later without losing your work.

How do I delete my account? Account deletion is available in Settings and removes your account and its associated content.

We typically respond within 1-2 business days.